How to Win at the Genius Bar

My iPhone 4S’ wifi stopped working. I decided to take it in yesterday and ended up getting a replacement phone for free. I was in and out of the store in around 20 minutes.

Here are some tips to make your trip to the Genius Bar efficient and productive.

Backup your device. That way if you get a replacement product, you won’t have to waste time typing all your contacts and losing your photos. Also if the Genius Bar guy needs you to restore it, you can do that too.

Do your research. If there’s something wrong with your iPhone/iMac/iPod (or any other Apple product), make sure you read the Apple support site and try some of their suggestions. At least, know what those suggestions are so you can fire them at the guy saying you tried them before he tries to suggest them to you. Although there should really be something wrong with your device if you’re looking for a replacement, because they will fight you hard.

Be persistent. I wasn’t going to let the guy talk me into any solutions that were temporary. I assured him that nothing he suggested was going to work.

Prove it. From the beginning of my appointment, I showed him my phone did not detect wifi. He opened it up and said nothing was wrong. Then I proceeded to let him restore it, which temporarily fixed it. I knew in 5-10 minutes it would fail again. So we sat there. And waited 5 minutes. Sure enough, the phone had disconnected from the wifi and did not detect any networks.

Whether it’s a replacement or a repair you’re after, make sure you are prepared when going into the Apple Store. It will make your visit quick, efficient and less likely to end up in multiple trips!

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